Data Analyst

As part of the Customer Support Center team, the Data Analyst – Temp. will contribute to the vetting of messaging brands and campaigns, and providing frontline support for the customer’s messaging needs with regards to meeting brand or campaign requirements. This role requires a person that is highly responsive, customer focused, and aspires to provide the best customer experience possible. Additional duties as assigned.

Communicates effectively, clearly and concisely (both written and verbal) with both customers and internal team members

▪ Review customer submitted brands and campaigns to ensure they are compliant with 10DLC messaging requirements
▪ Educate and train customers on the best practices for 10DLC requirements to assist with submission of brands and campaigns
▪ Provide frontline messaging support on customer phone calls
▪ Complete follow-up on all issues and items
▪ Act as primary point of escalation assistance for customers
▪ Provide excellent customer support and immediate response to customer inquiries.
▪ Build strong internal and external relationships.
▪ Embrace the company culture and participate in ongoing training, including staff meetings
▪ Perform other job-related duties as assigned

▪ 1-3 years of experience in Account Management/Customer Support, Telecommunications, Telecom Network or related experience
▪ Highly proficient in MS Software application, specifically, Excel, PowerPoint, Project, Word, and Access.
▪ Experience with SalesForce

▪ Superior Customer Services skills
▪ Strong interpersonal skills – ability to engage and work with multiple teams/functions
▪ Strong organizational skills with multi-tasking abilities and ability to work well in highly pressured situations
▪ Strong technical troubleshooting and problem-solving skills
▪ Self-starter with a high energy level and positive attitude, exhibiting initiative and resourcefulness
▪ Ability to prioritize; balance multiple projects with strong follow-up skills and delivery to timescales
▪ Operate with a high degree of professionalism, credibility and business sense
▪ Experienced with being a “self-starter” and “finisher” with common sense and ability to stay with a problem through resolution.
▪ Accountability – Ability to accept responsibility and account for his/her actions.
▪ Analytical Skills – Ability to use thinking and reasoning to solve a problem.
▪ Autonomy – Ability to work independently with minimal supervision and manage time effectively to meet deadlines
▪ Communication, Oral – Ability to communicate effectively with others using the spoken word.
▪ Business Acumen – Ability to grasp and understand business concepts and issues.
▪ Communication, Written – Ability to communicate in writing clearly and concisely
▪ Presentation Skills – Clear and authoritative presentation and communication skills when working with customers
▪ Customer Oriented – Ability to take care of the customers’ needs while following company procedures.
▪ Detail Oriented – Ability to pay attention to the minute details of a project or task.
▪ Deductive Reasoning – Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
▪ Interpersonal – Ability to get along well with a variety of personalities and individuals.
▪ Organized – Possessing the trait of being organized or following a systematic method of performing a task.
▪ Initiative – Ability to make decisions or take actions to solve a problem or reach a goal.
▪ Technical Aptitude – Ability to comprehend complex technical topics and specialized information.
▪ Self -Motivated – Ability to be internally inspired to perform a task to the best of ones’ ability using his or her own drive or initiative.
▪ Systems Analysis – Ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.