911 Implementation Specialist

EASE Automation client’s enables voice, messaging, and 9-1-1 communication services for our valued partners by delivering the best service, over the best network, by the best people. The foundation of our client’s high quality and reliable communications platform as a service (CPaaS) is our tier 1 network, which is trusted by CLECs, ILECs, and long-distance carriers. Every month the EASE Automations client’s network carries over 25 billion minutes of use, connects 189 markets, reaches over 12,000 local calling areas on-net across the U.S., and serves over 80 million phone numbers. EASE Automations and our client’s are committed to making our partners successful with the capabilities they need to deliver communications solutions across various applications in a continuously changing environments.

EASE Automations client’s Network Implementation team currently has a 911 Implementation Specialist position open to support the successful deployment of Next Gen 911 services to our customers. We are looking for team members who have a true passion for servicing customers with care. aOur team builds strong relationships with our customers ensuring timely delivery of services while managing project timelines.

This role will be responsible for obtaining accurate information for creating customer orders, provide a consistent interface for all elements of services, to ensure actions are taken to drive operational completion. Collaborate with the Network Provisioning Team members and internal teams from beginning to end of project.

• Manage day-to-day tasks and communicate project status to external and internal stakeholders as needed. In addition to direct customer contact, this position will be responsible for maintaining regular communication across various departments.
• Coordinate and collaborate with 911 Program Managers, Network Provisioning, Translations and Operations.

5 Years of Experience in 9-1-1 routing solutions and services (NextGen 9-1-1, and/or wireline, VoIP, Wireless 9-1-1 call routing)

• Experience in technical project/program management, creating and following SOP’s.
• Effective communication and documentation skills.
• Minimum 5+ years Customer Service experience working in telecommunications industry.
• Working knowledge of DS0, DS1, DS3, OC-X, IP, and GigE provisioning operations.

EASE Automations has a friendly, relaxed culture, and remote environment. We offer medical benefits and 5 days of PTO as an Employee of EASE Automations